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Zars Collection FAQS

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How do I place an order on ZarsCollection.com?

Shopping online is easy! Just follow these simple steps.
Step 1
Browse the product categories. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about size and colour variations, stock availability, product information, product delivery details, size chart, products ratings and reviews.

Step 2
If you decide to purchase an item, add the item to your Shopping Cart by clicking the ‘Add to Shopping Basket’ button. Look out for matching or complimentary items that may be available. Continue shopping across our website. Remember orders over $45 AUD are shipped free to you within Australia.

Step 3
A list of all items within your Shopping Basket will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Basket at any time by clicking ‘View Basket’ or you can proceed to Checkout if you have added all your products.

Step 4
When you are ready to purchase your items, click the ‘View Basket’ button. This will take you to the ‘Checkout’ which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your ‘Shopping Basket’. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.

Step 5
If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with Zars Collection is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.

Step 6
Enter your billing and delivery details; choose your delivery method. Select your method of payment, enter the details then click on ‘Next’ to pay.

Step 7
We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre.

What form or payment do we accept at Zars Collection?

We accept payment via Bank transfer, Paypal, Stripe includes Visa, Mastercard and American Express.

Note for International Customers FAQ’s

If you are shopping online with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on ZarsCollection.com are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD).

We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.

My order was confirmed but I have been contacted that an item is out of stock. Why is this?

On the rare occasions an item at our Fulfillment Centre may be damaged or missing and we will only find out when we go to pick your order. Although this does not happen often, we will notify you via email and automatically process your refund.

How much do you charge for packaging, handling and delivery?

Information on all our delivery and handling fees will be indicated in your order details at checkout.

How do I place a PayPal Order?

When you select PayPal as your form of payment at checkout, you simply read and follow the steps outlined select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from Zars Collection to confirm the details of your order.

Where can I find information on Zars Collection returns policy?

Information on our Return Policy is available at our website. Alternatively, the team at Zars Collection will be delighted to assist you either via online chat or just pop us an email.

How can I contact you regarding other enquiries or feedback?

For any other enquiries or to provide us with your feedback please visit the Contact Us Customer Feedback page.

Do you deliver overseas?

For overseas delivery information, please contact our Team who will be here to supply you with further information.

Why was my item was not what I expected?

We advertise and promote all our products with the best intentions. Due to nature of many of our items being Handmade and using recycled materials imagery and colours may have some variations. Follow us on Facebook https://www.facebook.com/zarscollectionzars/

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